FAQs

Ordering

Can I change or cancel my order?

Unfortunately we are unable to change or cancel orders once you have received an order number and the payment was processed. If you receive an item that you do not wish to keep, you may return the item. Please see our returns section for more information.

What are the discount & voucher terms & conditions?

Cannot be combined with other discounts, vouchers and on-site promotions. Does not apply on following products: UA Band, UA Headphones Wireless, UA HealthBox, UA Heart Rate Monitor, UA Scale, Project Rock, Curry Golf.

Do you offer gift cards and gift vouchers?

Unfortunately, we do not offer Under Armour gift cards and gift vouchers for our European webshops and stores.

I would like to buy US-specific products or products that are only available in the US. Can I order from the US website?

As a France-based customer you are unable to order from the US website and vice versa. As much as we would like to offer all of our products to all of our customers worldwide, every market is different and we will therefore offer different Under Armour styles in different countries. For that reason, you might find some products on www.underarmour.com which are not available on www.underarmour.fr. We advise you to check our website on a regular basis or sign up for our newsletter and be the first to know about new product featured online. Please note you can only order off of the country-specific region you reside in.

If I cannot find a particular product online, does this mean it is discontinued?

Our stock range fluctuates on a daily basis. Therefore, if the product you are currently trying to find is not online, we advise you to either check our website regularly or sign up for our newsletter to be the first to know about new product featured online.

How can I place a bulk or team sports orders?

For large orders, team wear, becoming a retailer and other Wholesale requests, please send an email to EMEANewWholesalerRequests@underarmour.com and a team member will get back to you as soon as possible.

Do I need to make an account before I order?

You can make a purchase on our website either as a registered customer or as a guest. You do not necessarily have to make an account with us.

What payment methods can I use?

You can pay for your order with the following:
  • Visa
  • MasterCard
  • Carte Bleue
  • PayPal

Which shipping methods do you offer?

We offer standard shipping, express shipping and also deliver to pickup locations.

I placed an order more than one hour ago but have not received any confirmation?

Have you checked your spam inbox? Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.

I just placed an order. When will it be shipped out?

Once you have successfully placed an order on our website, it will be processed immediately. If you place your order in the morning, most likely it will be shipped out on the same day. You will receive a shipping confirmation by email. Please note that, if you place your order on a Friday afternoon, the package will be shipped out the following Monday only since both our warehouse and UPS do not operate during weekends.

Are my details retained for future orders?

Our Customer Service Team is able to provide you with details on your past orders However, we recommend that you sign up for an account so that you are able to place orders more quickly in the future.

Delivery

When will I receive my order?

You will get an automated message once your order has been shipped out. Our European warehouse is located in the Netherlands and delivery times to France take between 2-4 working days.

Do you deliver to overseas islands and military bases?

We are unable to deliver to overseas islands and military bases. In case you entered an address from a region we do not service, your order will be rejected within 1-2 working days and the refund created.

How can I track my order?

You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

It seems that my package got lost. What can I do?

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you. If after eight working days the investigation has turned out unsuccessful, we will be able to either send you a replacement package or give you a full refund.

What do I have to do if I have received only part of my order?

There can be several reasons. An item has probably been short shipped, for which you will receive a refund accordingly or we sent one or several items of your order in a second or third package. You may contact us for clarification.

What do I have to do if an item that I received looks different to the image on the website?

We apologise for any inconvenience caused by this. Please feel free to reach out to our Customer Service Team and let us know. Also please send us a picture so that we are able verify that you have not received the wrong item.

Defective items

What do I have to do if my item is faulty or defective?

Please send our Customer Service Team an e-mail as soon as possible with your order number (EU_) and pictures where the defect is clearly visible. A team member will be happy to assist you.
We are able to assist you only if you have purchased the item on our website.
In case you have purchased the item from a third party, we have to ask you to go back to your initial point of sale. They will have a return policy for faulty and defective items.

Returns

Returns

Please find our returns policy here.

Electronics

Electronic products can only be returned if found to be defective.

Product

How can I return products purchased online?

We have a 30-day returns policy and all goods must be returned within that period. All items must be in a resalable condition with no tags cut off and be returned in the original box. You can download a free returns label by logging into our website through the following link: www.underarmour.fr/en-fr/returns-and-exchanges.html Please fill in the returns form that was sent along with your order per the returns instructions and send your items back to our warehouse in the Netherlands.

Which carrier do you use?

All Under Armour shipment is handled by UPS. Please be aware of this if you want to return items within the 30-day return period. You can drop off a return parcel at your closest UPS Access Point or arrange a collection online or via phone, respectively. Please visit www.ups.com.

When will I receive the money for my returned goods?

From the moment that you have sent back items to our European warehouse in the Netherlands, it can take up to 14 days until your account is credited. Please note that if you have returned products with a carrier of your own choice, the shipping process might take longer.

How do I receive my refund?

The refund always goes back to the initial payment method. This includes credit cards as well as PayPal accounts.

What can I do if I have not received any refund of my returned goods?

Please contact our Customer Service Team and we will be happy to rectify the situation for you.

Business Inquiries

Wholesale Enquiries

For large orders, team wear, becoming a retailer and other Wholesale requests, please send an email to EMEANewWholesalerRequests@underarmour.com and a team member will get back to you as soon as possible.

How do I apply for a sponsorship or a collaboration?

Unfortunately, due to the volume of requests we receive, we are unable to provide unsolicited support in the following areas including, but not limited to:

• Support for elite or private sports camps, programs, teams, or leagues
• Individual, team, or event sponsorships—including fundraiser activities (e.g. scholarships, stipends, personal assistance, galas, 5k runs, etc.)
• Product donations, table sponsorships, or cash proposals

Are you an individual athlete?

To ensure clear distinction among our charitable giving and marketing efforts, we do not provide product donations to individual athletes or sports teams.

Thank you.

I am interested in a professional career at Under Armour. How can I proceed?

Please visit www.underarmour.jobs to find out more about career opportunities within Under Armour.

How can I contact Under Armour in Europe?

Under Armour Europe B.V.
Stadionplein 10
1076 CM Amsterdam
The Netherlands
Phone: +31 (20) 715 5100
KvK Company Number: 34237352 0000
VAT: FR89494181399
LIVE CHAT Mon-Fri 7.00 - 23.00
Sat-Sun 9.00 - 23.00

PHONE SUPPORT 00800-82766871 Mon-Fri from 9.00 - 18.00 CET/CEST